Effective Date: 01/11/2024

At Vibeknot.com, we are committed to delivering your orders promptly and efficiently. This Shipping and Delivery Policy outlines our practices regarding the shipping and delivery of your purchases.

1. Shipping Rates

  • Free Shipping:We are pleased to offer free shipping on all orders. No shipping or handling fees will be charged.

2. Order Processing

  • Processing Time:We strive to fulfill orders as quickly as possible. In most cases, your order will be dispatched to our delivery partner within 1-2 business days. Our business days are Monday to Saturday.

3. Shipping Time

  • Delivery Timeframe:For most serviceable pin codes, we aim to deliver within 7-10 business days. However, delivery times may be extended due to unforeseen circumstances such as weather, strikes, remote locations, or stock issues. In such cases, delivery may take up to 14 business days.
  • Tracking Your Order:Once your order is shipped, you will receive a unique tracking link via email or SMS. You can also track your package through the ‘My Orders’ section on our website or directly on the shipping agency’s website using the tracking number provided.

4. Delivery Attempts

  • Our delivery partners will attempt delivery twice. If delivery fails both times, the package will be returned to us, and your order will be canceled. Please ensure that you provide a complete and accurate shipping address, including the zip code and a mobile number, to facilitate faster delivery.

5. Cancellations

  • Order Cancellation:Once an order is shipped, it cannot be canceled.

6. Payment Methods

  • We accept all major debit and credit cards (including MasterCard, Visa, and American Express) as well as Net Banking and UPI options across major banks.

7. Delays

  • While we strive to deliver your orders promptly, delays may occasionally occur around public holidays or due to unforeseen circumstances. We appreciate your understanding and patience during such times.

8. Contact Us

  • For any questions regarding your order dispatch or delivery, please email us at support@vibeknot.com. Our working hours are Monday to Saturday from 10:00 AM to 5:00 PM IST.

9. Changes to This Policy

  • We may update this Shipping and Delivery Policy from time to time. Any changes will be posted on this page, and your continued use of the site after changes indicates your acceptance of the new terms.